Refund Policy

All purchases made through Aesthetic Executive — including membership fees, one-on-one consulting sessions, and project-based services — are final. Once a payment has been processed, it is non-refundable, except where required by applicable law.

• Memberships run on a rolling 12-month term starting from your original sign-up date, and automatically renew at the end of each term unless canceled.
• You may cancel your membership at any time. If you cancel, you'll continue to have full access through the end of your current paid membership period — we don't cut off access early.
• To avoid being charged for the next 12-month term, you must cancel before your renewal date. Cancellation requests received after a renewal payment has processed do not qualify for a refund of that payment — you'll have access through the end of that newly-renewed period instead.
• There are no partial refunds or credits for unused time within a membership period.

One-on-one sessions with Kyla are billed for the full duration of time booked, regardless of how the time is actually used. This protects the time reserved on her calendar for you.

• Late arrival — if you join late, you'll still be billed for the entire scheduled duration of the meeting.
• Ending early — if the meeting ends before its scheduled time, you'll still be billed for the entire scheduled duration.
• No-shows and late cancellations — if you don't show up, or cancel within 24 hours of your scheduled meeting, you'll be billed the full cost of the session.
• Rescheduling — if you need to reschedule and give more than 24 hours' notice, we're happy to move your session to a new time at no additional charge.

Project-based engagements are billed at 100% of the total project cost at the start of the project, unless a different payment structure has been specified in writing in advance.

A valid credit card must be kept on file to process:

• Membership payments (including auto-renewals)
• One-on-one meeting fees — charged the day of your scheduled session
• Project-based invoices

By booking a membership, a one-on-one session, or a project, you authorize Aesthetic Executive to charge the card on file for the applicable amount, including renewals, no-show/late-cancellation fees, and full-duration meeting charges as described above.

If you have a question about a charge on your account, contact us at aestheticexecutivekyla@gmail.com. For the full terms governing your use of Aesthetic Executive, see our Terms of Service.